Exciting Update: Switching to a New Ticketing System

Exciting Update: Switching to a New Ticketing System - Rebellious Unicorns

We have some important and exciting news to share with you! Starting immediately, we are transitioning to a new external ticketing system, SimpleTix. By the end of May, all previously purchased tickets for our events will be re-issued under this new system.

Why the Change?

We’ve always aimed to create a seamless experience for our supporters by integrating our events and merchandise into one ecosystem on our Shopify platform. However, despite our best efforts, we’ve encountered ongoing glitches with our ticketing app. This is our second change in a year, and we’ve come to realize that the Shopify ecosystem isn’t ideally suited to handle event and ticketing apps effectively.

Welcome Back, SimpleTix!

In light of these issues, we’ve decided to return to SimpleTix, a platform we successfully used before moving to Shopify. SimpleTix is known for its stability and is trusted by many groups in the Kelowna area. We are confident that this switch will provide a smoother and more reliable experience for all of you.

What’s Changing?

  • All our future events are now set up on SimpleTix, and we’ve updated all our links accordingly.
  • The payment processor behind SimpleTix is Square. This means that Rebellious Unicorns Gift Cards will no longer be valid for ticket purchases. However, if you have a Gift Card for the Rebellious Unicorns website, we can gladly swap it over to our new ticketing platform.
  • For our Unicorns.LIVE members, there are exciting new features within SimpleTix that we are working to set up. These features will ensure you receive your discounts on tickets and free registrations to Naughty Bingo. In the meantime, while we finalize these setups, please email us at support@rebelliousunicorns.com for your promo code or let us know which Bingo events you need tickets for, and we’ll handle it manually.

Thank You for Your Patience and Understanding

We truly appreciate your patience and understanding as we make this transition. Our goal is always to enhance your experience, and we believe this switch to SimpleTix will do just that.

Thank you for your continued support, and we look forward to seeing you at our upcoming events!

With gratitude,